Support & Service
Individuals and businesses can expect the highest level of support and service from Veda Advantage.
Since 1967 Veda Advantage has evolved a range of effective data management techniques to support our customers and the community at large, including:
- a well established consumer contact centre;
- a well established subscriber contact centre and help desk;
- a dedicated data quality team; and
- bulk data management capabilities for clients.
We action client requests for amendments to data, on average, in less than half the required turn-around time required under the Federal Privacy Act.
We send over 270,000 files per year to consumers and field more than 345,000 phone calls across Australia and New Zealand
In 2005, Veda Advantage won the Asher Award in recognition of our program of activities to be more responsive to consumer issues and our dedication to consumer engagement. The net effect is that we are experienced and effective at keeping Veda and our customers out of the media by ensuring consumers are managed appropriately.