In the past three years, Australian retail water company Yarra Valley Water has increased its successful debt recovery by a huge 40 percent, with the help of Baycorp Advantage. Turning the tide According to Neil Murray, Credit Manager at Yarra Valley Water, several reasons prompted the company’s decision to partner with Baycorp Advantage and employ its debt recovery service.

“We were impressed that like Yarra Valley Water, Baycorp Advantage appears to have a high-performing business culture that is focused on continuing improvement,” Mr Murray says. “The company is always keen to participate in enhancing processes to ensure we have efficient and effective strategies that achieve the best possible collection results.”

Focusing on the important things

As a customer-focused organisation, Yarra Valley Water also values business partners who share a similar philosophy.

Yarra Valley Water has 375 employees who work to provide water and sewerage services that contribute to the health and wellbeing of their customers and the environment. “The company also strives to achieve responsible financial outcomes, which is why the Yarra Valley Water/Baycorp Advantage partnership is so important”, says Mr Murray.

“We have a responsibility to maintain a viable commercial business that meets our shareholder’s requirements (the state government) and it’s one that we take seriously. Baycorp Advantage is a great support to us and we look forward to our partnership continuing in the future.”

The Source

Yarra Valley Water (www.yvw.com.au) supplies water and sewerage services to 1.5 million people who live and work in the YarraRiver catchment area of Melbourne, Australia.

It began operations in January 1995, following the restructure of Melbourne's water industry and today services an area more than 4,000 square kilometres in size with 635,000 properties; 8,463 kilometres of water pipes; 8,207 kilometres of sewer pipes; and nine sewage treatment plants.

For more information on how partnering with Baycorp Advantage can help your business grow, phone our freephone number in Australia on 13 31 24, in New Zealand on 0800 229 2677 or email information@baycorpadvantage.com.